Delivery & Returns

Next Day Delivery

We offer next day delivery on all orders placed before 12pm Monday-Thursday to the UK mainland only.

Orders placed after 12pm or Friday-Sunday will take two days to be delivered.   Our frozen food is delivered in insulated boxes.

Update:  we are now in the process of simplifying our shipping charges.  We will be moving to a shipping policy of £10 per item delivery. 

Scroll down for current costs and our returns policy.

ORDER BY 12PM

UK Mainland Delivery Costs

Rhondda Raw Bulk Deals

Delivery is £4.99 

Rhondda Raw Frozen Items (single packs & treats)

  • £10.99 per box (up to 20kg)

  • You can mix and match 454g and 1kg packs in the same box.

    • e.g. 40 × 454g packs

    • or 20 × 1kg packs

    • or a mix, up to 20kg total weight.

  • Orders over 20kg will be charged for a second box (another £10.99), and so on.

We pack frozen items with care in insulated packaging for next-day delivery.

Other Products

Other brands of frozen pet food is £10.99 for up to 20kg per box.

Pet Deodoriser & Disinfectants

  • £4.99 for 1–2 bottles (our boxes hold up to 2 bottles)

  • £9.99 for 3–4 bottles

  • Shipping increases in increments based on quantity.

Treats, Toys & Non-Frozen Products

  • Flat rate: £4.99 for up to 20 items.  Over 21 items will be £10.99

  • Applies to most non-frozen items unless stated otherwise.

Free Click & Collect

We are located in Ferndale in Rhondda Cynon Taff.  If you are local then you’re welcome to use our Click & Collect service.  You will be notified when your order is ready for pickup. We are open Monday-Saturday 10:00-18:00 and Sunday 10:00-16:00

Returns & Refund Policy

At Rhondda Raw, we strive to ensure your raw feeds are delivered in good condition, usingtemperature-controlled packaging designed to maintain the integrity of your order. Below isour policy regarding returns, refunds, and handling defrosted products:

Safe to Refreeze

It is safe to refreeze defrosted raw feeds as long as the meat is still cold to the touch. Ourfeeds are tested to remain frozen for over 30 hours in our specially designed packaging. Ifyour order arrives partially defrosted but remains cold, it is safe to refreeze and use later
 

Defrosted Goods

We do not automatically provide refunds for defrosted goods as long as the meat is still cold. While we take every possible measure to ensure your order arrives fully frozen,circumstances beyond our control, such as delays during transit, may result in products arriving defrosted. As long as the product is still cold, it is safe to refreeze, and no refund will be issued for these item.
 

Delivery Timeframe & Condition

All orders are dispatched in temperature-controlled packaging that is designed to keep your feeds frozen for over 30 hours. Our delivery partners provide accurate tracking information and delivery confirmations. We cannot offer refunds for partially or fully defrosted items that are delivered within 24 hours of leaving our shop. We have access to accurate evidence from our delivery partners regarding the time of delivery, as well as photos showing the condition of the parcel upon delivery.

 

Damaged or Spoiled Goods

In the unlikely event that your order arrives damaged or spoiled, we require photographic and video evidence of the issue. Please provide clear images of all affected items and the packaging within 12 hours of receiving your delivery. Our team will thoroughly assess theevidence provided and work with you to reach a fair and appropriate resolution.Thank you for your understanding, and for choosing Rhondda Raw. If you have any furthe rquestions or concerns about our policy, please do not hesitate to contact our customer service team.We are committed to ensuring the quality of your orders and to providing the best service possible.