My journey to finding Rhondda Raw

Our planned relocation from the Cotswolds to North Wales was in the making for years. One of the main areas of my research in advance of the move was to find out who was going to be our new supplier of raw dog food for the fur kids.

We’d been spoilt with the service levels and quality of product from our previous supplier of nine years and so the bar was set very high for what I was looking for in our new one.

I was seeking a Defra regulated, independently owned business who manufactured their own food so there was traceability of protein sources, as well as strict procedures and transparency about the processing. I also wished for a company to have that personal service so I could actually speak to a human at the end of the phone if I had a query or specific request and to be able to build a rapport with the team. Rhondda Raw ticked all the boxes and I’ll always remember one kind lady that answered the phone to me three months after my initial enquiry who actually remembered who I was and even one of my dogs names’. That’s impressive!

Being a qualified canine nutritionist and owner of multiple different aged dogs with different medical conditions and physical abilities, the level of information about the products is very important so I’m able to make their diet specific to their needs (eg Composition and Analytical Constituents). The information provided by Rhondda Raw allows me to do just that and the online ordering service allows me to review products and adjust future orders accordingly.

We are now into our fourth month of using Rhondda Raw food and the dogs health and condition continues to thrive. The service levels have been second to none and I’m thankful to have found a great new food provider to allow me to continue to feed a premium quality raw food diet to my fur kids.

Mandi Iles, Llanffyni, Gwynedd